latest IBO Support posts
IBO Support, Video Training | 7 October 2024
Video Training
Introducing Video Support! Below are some step-by-step guides to help with using our self-care portal and myMATE app! Mobile ...
IBO Support | 25 September 2024
Elevate 2024 LCC - Event Recap
What a day, seeing new and old faces! We have finally come down from the big buzz that was Elevate at Liverpool Catholic clu...
Accounts and Billing, IBO Support, MATE Knowledge Base | 9 September 2024
Marketing Material
As a reseller of MATE services, we want to provide you with the best possible support to acquire new customers. Below are li...
IBO Support, Mobile Services | 9 September 2024
eSIM Training Guide
We have attached a training guide to ensure signing and activating an eSIM with MATE is as simple as possible. eSIM Training...
IBO Support, Mobile Services | 9 September 2024
eSIM is here!
Hi mate, MATE is excited to share some major news about a project that we have been working on for quite some time. We ar...
IBO Support, MATE Knowledge Base | 9 September 2024
Modem Recommendation List
The following links will take you to our modem recommendation list: FTTP/HFC/FIXED WIRELESS/FTTC FTTN/FTTB - VDSL SPECIFI...
IBO Support, MATE Knowledge Base | 9 September 2024
Ordering A Modem With A Delayed NBN Activation Date
Order Process: Have your customer sign up using your Conxxion dealer link > Select a modem on the order > Select the d...
IBO Support, MATE Knowledge Base | 23 May 2023
Call Script
IBO: Hi , it’s , how are you? Customer: I’m good thanks, how are you? IBO: I’m very well, thank you. I’m actually giving ...
IBO Support, MATE Knowledge Base | 23 May 2023
Email Script
Hi , I’m reaching out because I noticed you switched your internet/mobile service(s) to another provider, and I think I could s...