latest IBO Support posts

IBO Support, Video Training | 28 April 2025

Introducing Video Support! Below are some step-by-step guides to help with using our self-care portal and myMATE app! How To ...

IBO Support, MATE Knowledge Base | 14 January 2025

When does my MATE Mobile Service Start? Your Mate Mobile service starts from the time that your service goes active and you ...

IBO Support, MATE Knowledge Base | 13 January 2025

Can I Bring My Current Phone Number To MATE? Yes, you can bring your current phone number over to MATE. After you have signe...

Accounts and Billing, IBO Support, MATE Knowledge Base | 13 January 2025

Wifi Calling, Volte and Data Banking - Features/Benefits What is Data Banking and how does it work? All MATE mobile plans com...

Accounts and Billing, IBO Support, MATE Knowledge Base | 10 January 2025

Should I Cancel My Number Before Switching To Mate? No. Your service must be active with your previous provider in order for t...

Accounts and Billing, IBO Support, MATE Knowledge Base | 9 September 2024

As a reseller of MATE services, we want to provide you with the best possible support to acquire new customers. Below are li...

IBO Support, Mobile Services | 9 September 2024

Hi mate, MATE is excited to share some major news about a project that we have been working on for quite some time. We ar...

IBO Support, MATE Knowledge Base | 9 September 2024

The following links will take you to our modem recommendation list: FTTP/HFC/FIXED WIRELESS/FTTC FTTN/FTTB - VDSL SPECIFI...

IBO Support, MATE Knowledge Base | 9 September 2024

Order Process: Have your customer sign up using your Conxxion dealer link > Select a modem on the order > Select the d...