An nbn Hybrid Fibre Coaxial (HFC) connection is used in circumstances where the existing ‘pay TV’ or cable network can be used to make the final part of the nbn network connection. In this circumstance, an HFC line will be run from the nearest available fibre node to the premises.
HFC connections require an nbn network device to be installed at the point where the line enters the home. This device requires power to operate.
nbn HFC connection timeframes
Service Class 20 – N/A (Not serviceable but is in the footprint of NBN Network)
Service Class 21 – 1 – 19 Business Days (Serviceable but a tech appointment is required, no drop/wall plate or NTD has been installed)
Service Class 22 – 1 – 14 Business Days (Serviceable but a tech appointment is required, no wall plate or NTD has been installed)
Service Class 23 – Appointment NO ETA Business Days (Serviceable but a tech appointment, no NTD has been installed) SIK: NO
Service Class 23 – Self install 15 Business Days (Self-install is required, no NTD has been installed) SIK: YES
Service Class 24 – 1 – 3 Business Days (Serviceable no tech appointment needed, remote activation only)
